📄 Privacy Policy – Whiskers Health Organisation
Last updated: September 6, 2025
Whiskers Health Organisation (“we”, “our”, “us”) is a registered charity in England & Wales (No. 1212966) with a registered office at: 5 Brayford Square, London, E1 0SG.
We are committed to protecting your privacy and complying with data protection laws, including the UK GDPR and the Data Protection Act 2018.
1. Information we collect
Contact details: when you send us a message through our website (name, email, message).
Newsletter sign-ups: when you subscribe to updates.
Donations: when you donate via PayPal, we receive transaction details from PayPal.
Volunteer and adoption applications: when you apply, we collect additional details needed for vetting.
Raffle participation: when you take part in our fundraising raffle, we collect your name, email, payment details, and entry information.
Automatically collected data: such as cookies, IP address, browser, and device type.
2. How we use your information
We use your data to:
Respond to enquiries.
Process donations and Gift Aid (if applicable).
Manage volunteer and adoption applications.
Send newsletters (if subscribed).
Run raffles fairly and securely.
Improve our website and services.
Comply with legal obligations (e.g. charity reporting).
3. Legal basis for processing
Consent: newsletters, optional cookies.
Contract: processing raffle entries or donations.
Legal obligation: charity compliance and financial reporting.
Legitimate interest: running our organisation and communicating with supporters.
4. Sharing your information
We only share data with trusted providers that support our work:
PayPal – donation payments.
Brevo – email newsletters.
Web3Forms – contact form submissions.
Stripe – raffle payments.
Supabase – raffle data storage.
Resend – raffle email notifications.
Vercel – raffle platform hosting.
Google Analytics (if enabled) – website analytics.
We do not sell your data.
5. International transfers
Some providers may process data outside the UK/EEA (e.g. in the USA). Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses.
6. Your rights
You have the right to:
Access your personal data.
Correct inaccurate information.
Request deletion of your data.
Restrict or object to processing.
Request a copy of your data (portability).
Withdraw consent (e.g. unsubscribe from newsletters).
Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/
7. Data retention
Contact messages: up to 12 months.
Donations/raffle transactions: 6 years (for legal/financial records).
Volunteer/adoption records: as long as you remain involved, plus 3 years.